Need help with an ASAN Dev app?

Email us with the app name, your account's sign-in method (email, Google, Apple), and what happens when it fails. Include a screenshot if you can — it's usually the fastest way for us to spot the cause.

Subscriptions and in-app purchases are billed and refunded through the App Store, not by us directly — refunds go through reportaproblem.apple.com. For anything else about what a plan includes, email us and we'll clarify.

Each app's listing on the App Store links to its specific privacy policy. In general, we collect only what's needed to run the app and never sell personal data. Email us if you'd like your data deleted and we'll confirm once it's done.

Tell us the app name, your device model and OS version, and the exact steps that trigger it. A screen recording helps enormously if the bug is visual or intermittent.

We read every suggestion, even though we can't reply to all of them individually. Being specific about the problem you're trying to solve — not just the feature — helps us weigh it against everything else on the roadmap.